1. Data Controller
The data controller responsible for processing personal data on this website is:
BANUS MEDIA LIMITED
Business Registration No.: 76852940-000-07-24-6
Registered office: No. 5, 17/F STRAND 50, 50 Bonham Strand, Sheung Wan, Hong Kong
Owner: Mr. Denis Badirov
Email: contact@heavenhome-france.com
2. Data We Collect
We may collect the following types of personal data when you use our website:
- Identification data: name, surname, email address, postal address, phone number.
- Transaction data: payment details (processed securely by third-party payment providers), order history, and delivery information.
- Technical data: IP address, browser type, device information, cookies, and usage statistics.
- Communication data: messages sent via contact forms or email.
We do not collect or store sensitive personal information (such as political opinions, religious beliefs, or health data).
3. Purpose of Data Processing
Your personal data is collected and processed for the following legitimate purposes:
- To process and manage orders placed on the website.
- To provide customer support and respond to your inquiries.
- To manage deliveries and returns.
- To send transactional or informational emails (order confirmations, updates, etc.).
- To improve our website, services, and user experience.
- To comply with legal obligations (invoicing, accounting, etc.).
- For marketing communications, if you have given explicit consent.
4. Legal Basis for Processing
We process your data on the following legal grounds:
- Contractual necessity – for processing and fulfilling your orders.
- Legal obligation – to comply with applicable laws and regulations.
- Legitimate interest – to ensure proper website operation and prevent fraud.
- Consent – for marketing communications, newsletters, and cookies.
You can withdraw your consent at any time by contacting us at contact@heavenhome-france.com.
5. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes described above or as required by applicable law.
For example:
- Customer account data: retained as long as the account is active.
- Order and billing data: retained for up to 7 years (for accounting purposes).
- Marketing data: retained until you withdraw consent.
6. Data Sharing
Your data may be shared only with trusted third parties when necessary to provide our services, such as:
- Payment service providers (e.g., PayPal, Stripe, or others used on the website).
- Shipping and logistics companies for delivery purposes.
- IT and hosting providers, including GoDaddy, which hosts this website.
- Analytics or advertising tools (e.g., Google Analytics, Meta Pixel) — only if you have accepted cookies.
We do not sell or rent your personal data to third parties.
7. International Data Transfers
As BANUS MEDIA LIMITED is based in Hong Kong, your data may be transferred outside the European Economic Area (EEA).
In such cases, we ensure that appropriate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission) to guarantee an adequate level of data protection.
8. Data Security
We take all appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
The website uses SSL encryption (HTTPS) to secure your connection and protect your information during transmission.
9. Cookies
This website uses cookies to:
- Enable website functionality (essential cookies).
- Analyze traffic and improve user experience (analytics cookies).
- Offer personalized content or ads (marketing cookies, optional).
You can accept, refuse, or customize cookies via the banner displayed on your first visit.
You may also disable cookies in your browser settings at any time.
10. Your Rights (Under GDPR)
In accordance with GDPR, you have the following rights regarding your personal data:
- Right of access – to know what data we hold about you.
- Right to rectification – to correct inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”).
- Right to restrict processing.
- Right to data portability – to receive your data in a structured, machine-readable format.
- Right to object – to processing for legitimate reasons or marketing purposes.
- Right to withdraw consent – at any time, without affecting prior processing.
To exercise these rights, please contact us at:
📧 contact@heavenhome-france.com
We may ask you to provide proof of identity before fulfilling your request.
11. Supervisory Authority
If you are located in the European Union, you have the right to lodge a complaint with your national data protection authority.
In France, this authority is the CNIL (Commission Nationale de l’Informatique et des Libertés) – https://www.cnil.fr.
12. Changes to This Policy
BANUS MEDIA LIMITED reserves the right to update or modify this Privacy Policy at any time.
Changes will take effect upon publication on this page, with the “last updated” date modified accordingly.
13. Contact
For any questions regarding this Privacy Policy or your personal data, please contact:
BANUS MEDIA LIMITED
📧 Email: contact@heavenhome-france.com
🌐 Website: https://heavenhome-france.com